The purchase of products on Terrida.com is governed by these Terms of Sale (hereinafter referred-to as the “Terms of Sale”), which all users are required to read before executing any order.
Terrida srl, established in Spinea (Venezia), Via Pacinotti 9/3 , CAP 30038, tax code and VAT number IT 02058000270, is the Vendor of the products that the customers can buy on Terrida.com. These Terms of Sale apply only to purchase orders made on Terrida.com in accordance with the procedures and time-limits specified below under the “How to complete an order” section. The Terms of Sale do not however regulate the purchase of products or the provision of services offered by parties other than Terrida srl and visible on Terrida.com through links or banners.
CONSUMER SALES ONLY
Terrida srl offers products for sale on Terrida.com only to users acting as “consumers”. “Consumer” means a natural person who is acting for purposes which are outside his trade, business, craft or profession. Terrida srl therefore reserves the right not to fulfil purchase orders from individuals not falling under the category of “consumers” and, in any event, any purchase orders that do not comply with these Terms of Sale.
WARRANTIES AND PRODUCT PRICES
Terrida srl offers only original, authentic and top quality products for sale on the Terrida.com site. Terrida srl does not sell second-hand products; however, if certain products happen to have special features (for example, due to the type of material or to a special manufacture processing), Terrida srl will clearly indicate these features in the product description. In the event of any damage caused by any products, Terrida srl waives any liability, which remains the liability of the manufacturer in question. Terrida srl shall also not be liable in the event that the photographs of the products for sale on Terrida.com do not closely match reality because of the settings of the monitor, browser or any other malfunctions independent of Terrida srl. All items for sale on Terrida.com have a label and seal, which are considered an integral part of each product. Terrida srl reserves the right not to accept the return of products without their corresponding tag and seal. The prices of the products sold on Terrida.com are subject to change and may differ depending on the Country in which the product is to be shipped. With respect to deliveries outside the European Union, it may happen that some administrative burdens, such as, for example, customs duties cannot be determined in advance; in those cases, nonetheless, those administrative burdens will be borne by the customers, All users should make sure of the final price before completing the purchase order.
HOW TO COMPLETE A PURCHASE ORDER
To make an order on Terrida.com, all users must hold a valid e-mail address and meet all legal requirements necessary to enter into a purchase agreement with Terrida srl.
It is possible to complete an order by following these steps:
- After selecting one or more products to buy, add them to the cart and click on “Add to cart”.
- Fill out the order form and follow the instructions. The order form will clearly set out the essential features of the items ordered, their price (including all taxes and duties), delivery costs, terms of payment and delivery, a direct link to the“Returns” section where to find the procedure, timing and conditions to perform the right of withdrawal and return the items purchased.
- It is still possible to review the information inserted in the order form before completing the order.
- At this stage, click on “Complete Order” to submit the order form to Terrida srl. Once Terrida srl has received the order form, the purchase order will be complete.
- Upon receipt of the order form, Terrida srl will e-mail the customer a receipt including the information already indicated in the order form (essential features of the items, price, delivery charges, mode of Payment and delivery, the link to the “Returns & Refunds” section) and will give effect to the purchase order.
- The order is stored in the database and customers can consult it at any time by logging onto their “Account” with the “Login” function.
Purchases agreements are deemed to be executed only when Terrida srl communicates to customers that the items have been dispatched.
Terrida srl reserves the right not to execute purchase orders that are incomplete or incorrect, or that do not provide a guarantee of creditworthiness. In these cases, customers will receive an explanatory email confirming that the order has not been accepted. Terrida srl also reserves the right not to execute purchase orders where the items are unavailable, for any reason, including temporarily. In such a case, within 15 days upon order receipt Terrida srl will inform the customer by e-mail that the items are not available and proceed to refund the purchase price. Terrida srl reserves the right to accept purchase orders for products to be shipped only to the Countries listed in the Shipping page on Terrida.com.
Users will find the different available payment types and delivery charges in the order form. The purchase price and delivery expense reported in the order form will be charged when the order has been completed. If the customer pays by credit card, Terrida srl guarantees that the payment will be carried out via a secure payment gateway and that Terrida srl will not get access to or store any financial information. The credit card will only be used to complete the purchase procedure, to refund customers returning products in compliance with the right of withdrawal, or if any customers need to report the commission of frauds on Terrida.com to the competent authorities.
Discount codes are codes issued by Terrida srl that allow customers to benefit of discounts on the products sold on Terrida.com. Once users have a discount codes, they can go to the shopping cart where, enter the code in the box provided and click “Apply Discount Code”.
Any entitlement to the use of discount codes is subject to the following limitations:
- – It is not possible to use more than one discount code in the same purchase order;
- – Discount codes applicable to several items can only be used when such items are purchased jointly through a single purchase order;
- – Discount codes may not ever be converted into cash. If a customer intends to return the items purchased using a discount code, they simply have to follow the standard return procedure under “Returns”. In case a return is accepted by Terrida srl, the customer will be refunded the price paid minus any discount codes.
SHIPPING AND DELIVERY
Save the case when products are entirely or partially unavailable, Terrida srl commits to make the parcel available to the courier within 15 (fifteen) days from the date of the purchase order.
Orders received are shipped and delivered by a courier chosen by Terrida srl. Users should read the “Shipping” section for all the details on shipping and delivery, as it is an integral and essential part of these Terms of Sale; accordingly, it is deemed known and accepted in full by all customers purchasing on Terrida.com.
Terrida srl shall not be held liable for any delay in the delivery when independent from Terrida srl, for instance because due to the activity carried out by the courier in the specific case.
RIGHT OF WITHDRAWAL
Customers have the right to withdraw from the contract entered into with Terrida srl, without incurring in any penalty and without giving any reason. The term for withdrawal expires after 14 (fourteen) days from the day on which the customer, or a third party other than the carrier and indicated by the customer, acquires physical possession of the goods.
Returned items must be shipped to Terrida srl without any unreasonable delay and, in any case, within 14 (fourteen) days from the date in which the customer communicated to Terrida srl the intention to exercise the right of withdrawal. In this case, the customer needs to prove that dispatch/shipment of the returned items has taken place not later than the above mentioned deadline (proof of mailing). The customer always bears the direct cost of returning the items.
Refunds are carried out using the same means of payment used for the initial transaction.
Customers are only liable for any diminished value of the items resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
- Restrain from removing tags or labels from the items;
- Return clean, intact and complete items, including any accessories;
- Restrain from using the returned items for other purposes than to try whether they fit to their needs.
In the event that a customer does not meet either the terms to communicate the right of withdrawal and/or the term to return the items, as specified above, or any of the customer obligations, particularly those mentioned under points 1, 2 and 3 above, Terrida srl will no longer be obliged to refund the purchase price to the customer. If, in breach of his obligations, the customer still returns the items, upon a specific request Terrida srl will send the items back to the customer at the customer’s expense.
Customers should refer to the “Returns” section to find out all the details for the exercise of the right of withdrawal. The “Returns” section is an integral and essential part of these Terms of Sale and is therefore deemed as known and accepted in full by the customer at the time of purchase.
If a customer needs any assistance, information or advice, they can contact our Customer Service Department by filling out the specific form in the “Contact Us” section
AMENDMENTS TO THE TERMS OF SALE
Terrida srl reserves the right to amend or update these Terms of Sale every time is necessary or appropriate. Users should regularly read these Terms of Sale and, in any case, read them carefully before carrying out any order.
APPLICABLE LAW AND DISPUTE RESOLUTION
These Terms of Sale are governed by the Italian law. In the case of claims concerning any purchase agreement or these Terms of Sale, Terrida srl agrees to adhere to the RisolviOnline mediation service. RisolviOnline is an online mediation service provided by the Chamber of Arbitration of the Venezia Chamber of Commerce, by which a friendly agreement legally binding for both parties can be reached, under the assistance of a qualified and impartial mediator, quickly and conveniently on internet. Additonal information in available on www.risolvionline.com.
Terms of Sale reviewed and approved by www.lawmen.eu.